Legal Details

SITESERVER INC. MASTER TERMS AND CONDITIONS

Last Updated: May 27, 2026

These Master Terms and Conditions (the “Agreement”) govern your use of Siteserver Inc. services. By purchasing, using our website, or paying an invoice, you agree to be bound by this Agreement.

  1. SERVICES AND SUBSCRIPTION TERMS

    1. Service Provision. Siteserver agrees to provide services as specified in your service order.
    2. Automatic Renewals. All subscriptions are provided on a continuous service basis. Your subscription will automatically renew for the same term length at the then-current rate unless cancelled in writing at least fifteen (15) days prior to the renewal date.
    3. Renewal Reminders. For any subscription with a term of one year or longer, Siteserver will provide a renewal reminder notice via email between 15 and 45 days prior to the cancellation deadline, as required by California law.

  2. BILLING AND PAYMENT

    1. Accepted Payment Methods. We accept payments by credit card, debit card, ACH, or paper checks.
    2. Electronic Check Conversion. If you pay by paper check, you authorize Siteserver to use information from your check to make a one-time electronic fund transfer (EFT/ACH) from your account or to process the payment as a check transaction. Funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution.
    3. Storage of Information for Future Use. Siteserver may securely store banking information obtained from a paper check or prior ACH transaction to facilitate your future payments. Stored information will only be used to process a transaction when: (a) you manually initiate a payment via our online portal; (b) you provide a subsequent paper check; or (c) you provide express authorization for a specific charge. We will not initiate a debit from a stored account without your authorization or a new paper check.
    4. Returned Items. If a check or ACH debit is returned for non-sufficient funds (NSF), you authorize a service fee of $25.00 (or the maximum allowed by California law).
    5. Late Payments. Payments not received within ten (10) days of the due date are subject to a late fee of 1.5% per month or the maximum rate permitted by law.

  3. CANCELLATION AND CONTACT

    1. Cancellation Policy. You may cancel via your online portal, by email, or by phone. Pursuant to California law, if you signed up online, you may cancel exclusively through our online portal.
    2. Contact Information. For all billing inquiries, cancellations, or legal notices, please contact us at:
      • Email: billing@siteserver.com
      • Phone: 805.578.2000
    3. No Refunds. All charges are non-refundable unless otherwise required by law. Cancellations are effective at the end of the current billing cycle.

  4. LIMITATION OF LIABILITY AND WARRANTY

    1. “As Is” Services. Services are provided “as is.” Siteserver disclaims all warranties, express or implied, including merchantability or fitness for a particular purpose.
    2. Damage Cap. In no event shall Siteserver’s total liability for any claim exceed the total amount paid by Customer to Siteserver during the six (6) months immediately preceding the event giving rise to the claim. Siteserver is not liable for lost profits, lost data, or indirect damages.

  5. INDEMNIFICATION

    Customer agrees to indemnify, defend, and hold harmless Siteserver from any claims, damages, or expenses (including attorney’s fees) arising from Customer's use of the services or breach of this Agreement.

  6. FORCE MAJEURE

    Siteserver shall not be liable for any delay or failure in performance due to causes beyond its reasonable control, including but not limited to: acts of God, wildfires, earthquakes, power outages, fiber optic cable cuts by third parties, acts of government, or labor disputes.

  7. GENERAL PROVISIONS

    1. Notices. All notices to Siteserver must be in writing and sent to billing@siteserver.com. Notices to Customer will be sent to the email on file.
    2. Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
    3. No Waiver. The failure of Siteserver to enforce any right or provision of this Agreement shall not constitute a waiver of such right.
    4. Governing Law & Venue. This Agreement is governed by the laws of the State of California. Any legal action shall be brought exclusively in the state or federal courts located in Ventura County, California.
    5. Entire Agreement. This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements.
    6. Assignment. Customer may not assign this Agreement without Siteserver’s prior written consent.