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SSL Frequently Asked Questions

What is SSL?

Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet and for helping web site users confirm the owner of the web site. SSL is most commonly used to protect communications between web browsers and servers. However, it is increasingly used for server to server communications and for web-based applications.

How long does enrollment take and how soon will I be able to secure my site?

An SSL certificate may be issued within minutes of submitting your enrollment information as long as the information is correct and the authorized administrator responds promptly to the confirmation email. Standard and Extended Certificates both use an authentication process to verify domain control validation.

What is domain control validation?

Once you have a confirmation that your Domain Name has been registered (or transferred, if applicable), it usually takes no longer than 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation

I've already registered Domain Name. Can I transfer it to Siteserver?

Siteserver will confirm domain control by sending an email to the administrator listed with the registrar for the domain. If the authorized administrator does not reply, a second email will be sent to an email address at the domain such as info or support. (You may select a secondary email address during the enrollment process.) In addition to validation by email, you will be asked to provide a telephone number where you can be reached immediately after submitting your enrollment. If everything checks out, the SSL certificate is issued.

What is encryption and why are there different levels?

Encryption is a mathematical process of coding and decoding information. The number of bits (40-bit, 56-bit, 128-bit, 256-bit) tells you the size of the key. Like a longer password, a larger key has more possible combinations. When an encrypted session is established, the encryption level is determined by the capability of the web browser, SSL certificate, web server, and client computer operating system.

How do web site visitors know if a web site is using SSL?

When a browser connects to a secure site it retrieves the site's SSL certificate and checks that it has not expired, that it has been issued by a Certificate Authority the browser trusts and that it is being used by the web site for which it has been issued. If it fails on any one of these checks the browser will display a warning to the end user. If it succeeds, several security indicators are built into modern browsers to indicate that SSL is enabled

  • The beginning of the URL or web address changes from http:// to https://
  • A padlock on the browser window changes from open to closed
  • The address bar will turn green and display the name of the web site owner when connecting to a web site protected by an Extended Validation SSL certificate.

In addition, a trust mark such as the GlobalSign site seal may be added to web pages on a secure site.

What does browser recognition mean?

When a browser or operating system encounters an SSL certificate, it checks to make sure that the certificate is valid and trusted. An SSL certificate is trusted if it is signed by a ?trusted? or pre-installed root certificate. If a browser that does not contain the root CA certificate used to issue the SSL certificate, a security warning will alert them.

What is a certificate signing request or CSR?

A CSR is a public key that you generate on your server according to your server software instructions. (If you do not have access to your server, your web host or Internet service provider will generate it for you.) The CSR is required during the SSL certificate enrollment process because it validates the specific information about your web server and your organization.

What is a public/private key pair?

SSL uses unique cryptographic key pairs: each key pair consists of a secret private key and a related public key. Information encrypted with a public key can only be decrypted with the corresponding private key, and vice-versa.

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Strongest SSL

GlobalSign has issued 2048 bit SSL encryption since 1998, years ahead of other SSL providers. The strongest SSL security means peace of mind for you and your customers

Malware & Phishing Detection

Malware and Phishing detection is included with all SSL Certificates. HackAlert, monitors your website daily for malware and alerts you immediately when malware is found.

Device Compatibility

Compatible with all browsers, Operating Systems, applications and devices. This means that all visitors, no matter what browser or device they are using, will automatically trust your SSL security

Feature Rich

We save you cost and hassles by including features that other providers charge you extra for. You can install the same Certificate on as many servers as needed

Industry Leading Support

Our Siteserver team is here for you not just when you have a problem, but also to advise which SSL is best for your business