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We believe our clients understand that our guarantees are more than rhetoric, it is a certainty. Historically, we have paid out on our 99.9% uptime guarantee twice in over 4 years. The guarantees below are our way of ensuring minimum levels of service and provide a money-back period to test our service.
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30 Day Money Back Guarantee
While some companies may advertise "30 Day Money Back Guarantee, No questions asked", we don't. We want to know why you are not 100% satisfied with our service so we can make the changes needed satisfy you and future customers. Siteserver is dedicated to making your experience a pleasant one!
Siteserver Hosting, Inc. extends a 30 Day Money Back Guarantee to all customers (excluding domain registrations). This service guarantee shall begin upon the set up of client's account and shall expire thirty days later. Client has the right to cancel their contract with Siteserver by submitting an account cancellation form within the 30 days. Upon submission of the cancellation, Client's account shall be immediately terminated and all fees, including setup, shall be credited to the client's credit card or returned in the form of a check to client's who paid by check or money order.
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99.9% Uptime Guarantee
Our 99.9% Uptime Guarantee is extended to clients as a safety measure, so clients can be confident of the reliability of our service. We have maintained a 99.9% uptime since 1997 and strive to implement the latest technology to insure our equipment remains online while providing stable and low-latency routes through our Tier 1 providers. If we fail to maintain our guaranteed uptime, you don't pay, it's that simple. This guarantee extends to all clients of Siteserver, in one month, the average uptime of all services is less than 99.9% according to our monitoring software, you will receive a one month extension on your account.
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Quality of Service Assurance
To ensure the highest possible ongoing quality of service, Siteserver Hosting, Inc. offers a Quality of Service assurance to all virtual server clients. There are three areas which we address to ensure the highest possible quality of service possible. This encompasses two areas: limitation of server resource over-usage and network performance monitoring.
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Price Freeze Guarantee
Our Price Freeze Guarantee ensures clients that they are locked into a set monthly rate as long as they remain a client in good standing of Siteserver Hosting, Inc. By becoming a client and keeping your business with us long-term, we vow not to raise your monthly rate at any time in the future.
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Siteserver demonstrates its commitment to our customers' privacy by providing this statement. We will do everything in our power to ensure your right to privacy. We are committed to developing long lasting relationships that are built on trust. Siteserver will never violate that trust.
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