About Us

Siteserver's reputation in the hosting industry is widely known, over half of our business comes from referrals alone! Every new customer is welcomed with a personal account manager that walks each account through the signup/transfer process to insure sites are setup and/or transferred correctly, and without errors. This close relationship with an account manager guarantees nearly instant replies to questions, helping you get set-up as quickly and easily as possible. Following that, you will still continue to receive our award-winning 24-hour customer support.

Commitment
At Siteserver, our staff is committed to excellence. We strive not to meet your expectations, but exceed them. After all, if we don't excel, then how can your Web Site excel? We are committed and dedicated to bringing you "The Perfect Hosting Solution." We continuously grow and develop our services by understanding and adapting to your needs. We strive to meet and exceed your expectations in every way possible!

Commercial Strength Connectivity
Speed and reliability are dramatically increased over many of our competitors by utilizing multiple backbone connections to independent tier 1 providers. We are connected to the largest, best performing, networks in the world, including AT&T, Qwest, MCI, and Sprint. We maintain 3-Phase UPS power backups, along with on-site Diesel generator backups to insure power is available when it's needed!

TRUST
Unlike many other hosting companies, Siteserver manages and maintains our own Data Center. While this may not seem like a critical item, it's crucial to maintaining our 99.9% uptime should hardware fail, data get corrupted, or worse yet, a server completely shut-down. By having "hands-on" access to our equipment, it allows us to quickly diagnose and repair issues as they occur. We're not a "virtual" company, there's staff waiting to assist you with any problem you may encounter, and tours are available on appointment to view our facilities. Sitserver is a member of the Better Business Bureau and has agreed to the Bureau's membership standards, which includes a commitment to ethical business practices.

Support
Your web site(s) will be in good hands with Siteserver. Support is one of our highest priorities, our knowledgeable staff are just a phone call, Email, Live-Chat, or Fax away; 24 hours a day, 7 days a week. What's more, existing customers get treated with as much urgency as prospective customers. Our company resources are focused on making sure your Website is running at peak performance. We use knowledge gained from direct customer contact before and after the sale to provide reliable customer service.

Quality
When it comes to providing a quality environment for our customers to place their company information on the Web, we cut no corners. From our equipment, to our staff selection, to our customer support, right down to the smallest details, there is no compromise in quality. If you're able to find an area we could do better in, let us know! Our business is directly shaped on the input we receive from our customers.

Security
Siteserver servers are well-protected, both physically and digitally. Our advanced security measures help protect your Website and email accounts from unwanted disruptions. We strive to keep intruders out of our network; our switches are configured to prevent data snooping; and we monitor site security 24 hours a day. The data center is physically isolated from everyone but level three technicians. Public access is strictly forbidden except for scheduled tours which are accompanied by a level three technician. Let us take care of insuring your site is available and online, so you can focus on what's important, your business!

Price and Scalability
Siteserver offers some of the most feature-packed plans at competitive, affordable rates. We're not a "Low-Cost" hosting provider, we can assure you there are cheaper hosting plans elsewhere, but we're firm believers in the phrase "you get what you pay for". Customer reviews and testimonials back this claim, many of our customers come from hosting companies that literally "disappear". Our hosting options allow you to upgrade seamlessly from a shared to a dedicated server as your business grows and its needs change.

Location, Location, Location!
We're located in Simi Valley, CA. Are you on the opposite side of the Globe? It doesn't matter where you live, we host clients from over 230 countries world-wide! Also, in addition to supporting common ICANN-Approved domain names (.com, .net, .org, .biz, .info, etc) we also support any country-based domains (.uk, .fr, .au, .jp..)

User Friendly
Our services allow you to manage your account on any type of computer or operating system. Whether you're running a PC, Mac, Unix or other types of computers or Operating systems, we've got the right utilities and/or software to manage your site. In our software library, we provide links to hundreds of different programs for various computers. Whether you're using FTP on a Mac, Email on a Unix PC, or Frontpage on a Windows machine, we've got the services to fit your needs!

Guarantee
Keeping our customers happy is our Number 1 priority. If you are not 100% satisfied with our services in ANY way, we offer an unconditional 30-day money back guarantee.

Generous Referral Program
People feel comfortable sending their friends, family, and clients to us because they know that we will not only meet, but exceed their expectations. While nearly all of our customers ask for nothing in return, we offer a $20 credit for every shared-hosting referral, and even larger percentages on dedicated servers and co-locations.

Wide Array of Services
In addition to our hosting services, we also offer a number of related products and services to further enhance your web site. These services include domain name registration, SSL Certificates, Dedicated servers, Server Co-Location, free marketing advice and much, much more. Imagine being able to run your entire web presence through a company you know you can trust. With Siteserver, we make that a reality!

Contact us for more information and custom solutions.
1-877-WEB-HOST

Siteserver at a Glance

  • Founded in 1996
  • Based in Southern California
  • Go-Green Innovation Award
  • 3 data centers with 70,000 servers
  • Industry-Leading Service Level Agreements
  • A+ BBB Rating 3-Years Running
  • We Never Sleep!